The project
Using quality software in the tourism makes the difference between make or break for the business due to its fast paced nature. You either close good business or the season passes for another year.
CRM for the tourism industry
FAC having been in the industry for over a decade had built decent manual business processes to manage business workflows. However, the system lacked a direct integration of upcoming tours with the website and other platforms. User notifications on sign-up and reminders for payments, tour dates etc. were sent manually over call or non-automated emails.
